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Refund and Returns Policy

Refund and Returns Policy for Outdoor Marine Gear

Thank you for shopping at Outdoor Marine Gear, your trusted source for high-quality boats, outboards, and marine accessories. We aim for 100% customer satisfaction, and if you’re not completely happy with your purchase, our refund and returns policy will guide you through the process.

Please carefully review our policy, and if you have any questions, reach out to our customer service team at +1 (774) 494-3688 or email us at info@outdoormarinegear.com.

1. Eligibility for Returns

We accept returns on most items within 30 days of delivery, provided the following conditions are met:

  • The item must be unused, in its original condition, and in the original packaging.
  • All accompanying accessories, manuals, and documentation must be included.
  • The item must not be customized, personalized, or made-to-order.
  • The item must be free from wear, damage, or alterations caused by improper handling or use.

Exemptions (items not eligible for returns):

  • Gift cards
  • Clearance items marked as “Final Sale”
  • Custom-built boats or outboards made to order
  • Hazardous materials, flammable liquids, or gases

If you’re unsure about the return eligibility of your product, please contact us for clarification before initiating a return.

2. How to Initiate a Return

To initiate a return:

  1. Contact us via phone (+1 (774) 494-3688) or email (info@outdoormarinegear.com) with your order number, a description of the item you wish to return, and the reason for the return.
  2. Our team will review your request and provide you with a Return Authorization Number (RA#) and instructions on how to send the item back.
  3. Pack the item securely in its original packaging, and include the RA# with the shipment.
  4. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., defective or incorrect item).

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email or phone. If your return is approved, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear, depending on your payment provider.

If your return is not approved (e.g., due to damage, missing components, or non-compliance with our policy), we will contact you to discuss alternative solutions, which may include partial refunds or the return of the item to you at your expense.

4. Non-Refundable Shipping Costs

Please note that shipping costs are non-refundable. If your order received free shipping, the original shipping cost will be deducted from your refund unless the return is due to our error (e.g., defective or incorrect item).

5. Exchanges

We do not offer direct exchanges. If you need a different item, we recommend returning the original item following the return process above. Once your return is approved and refunded, you may place a new order for the replacement product.

6. Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Be prepared to provide photographic evidence of the damage or defect. We will offer a replacement or a full refund (including shipping costs) at no extra charge to you.

7. Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been processed and shipped. Once the order has shipped, our return policy will apply.

8. Refunds for Boats and Outboards

Given the high value and complexity of boats and outboards, we strongly recommend reviewing all product details, specifications, and warranties before making a purchase. Returns of boats and outboards are subject to a thorough inspection, and any wear, usage, or damage will affect the refund amount.

  • Custom-built boats or outboards are non-returnable unless they are defective upon arrival.

9. Contact Information

For any questions regarding our refund and returns policy, please contact us at:

Our goal at Outdoor Marine Gear is to provide you with the best products and excellent customer service. We value your business and are committed to making your shopping experience as smooth and satisfactory as possible.

Thank you for choosing Outdoor Marine Gear for your marine needs!